About Course
Syllabus
Communication, estimates, complaints, referrals, and Christlike professionalism with homeowners and commercial clients.
Textbook: King James Bible —” focus: Colossians 3:23; Proverbs on speech
Credits: 2 · Weeks: 8
Module 1 is a free preview. Full access via Bible School enrollment (EDD).
Course Content
Week 01 — TRD-708 — Lesson 1: First Impressions: Appearance, Punctuality, Respect (Free Preview)
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Audio / Lesson — Week 01
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Reading — Week 01
Week 02 — TRD-708 — Lesson 2: Active Listening and Explaining Technical Work Simply
Week 03 — TRD-708 — Lesson 3: Written Estimates, Change Orders, and Documentation
Week 04 — TRD-708 — Lesson 4: Handling Complaints with Meekness and Firmness
Week 05 — TRD-708 — Lesson 4: Handling Complaints with Meekness and Firmness
Week 06 — TRD-708 — Lesson 5: Referrals, Reviews, and Reputation Stewardship
Week 07 — TRD-708 — Lesson 6: Commercial vs. Residential Client Expectations
Week 08 — TRD-708 — Lesson 7: Boundaries, Harassment Awareness, and Professionalism
Week 09 — TRD-708 — Lesson 8: Capstone: Customer Service Script Library for Trades
Week 10 — TRD-708 — Lesson 8: Capstone: Customer Service Script Library for Trades
Week 11 — Integration & Review
Week 12 — Creative Ministry Project
Student Ratings & Reviews
Customer Service Excellence in Trades helped me grow in understanding and obedience to Scripture. I especially valued how the course challenged me to read more carefully and slowly; The lessons renewed my commitment to prayer and holiness. Would take another course from this track without hesitation.
Course Textbook
Read the full Customer Service Excellence in Trades textbook in your browser (KJV-aligned).
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